Australia Number Porting

Portable Number Types

Port Categories Explained

Understanding which category your port falls into is critical, as it determines the timeline:

CAT A — Simple Port

Use when:

• Single telephone number
• "Home phone" style number
• No complex services attached to the line

CAT C — Complex Port

Required if any of these apply:

• ISDN lines
• Hunt groups
• PBX services
• Bundled service packages
• Multiple numbers on a single service

CAT Special

Required for:

• Toll-free (1800) numbers
• Shared cost numbers

Required Documents

Local / National / Toll-Free Numbers

• ☐ LOA (Letter of Authorization) — Must include a local Australian address
• ☐ ABN (Australian Business Number) — For business accounts
• ☐ Latest invoice from current carrier — Must be dated within the last 30 days

Mobile Numbers

• ☐ LOA — Must include a local Australian address
• ☐ Latest invoice from current service provider
• ☐ Service type — Specify whether Prepaid or Postpaid
• ☐ Two (2) forms of Australian Government-issued ID (see accepted list below)

Additional requirements for Prepaid mobile:

• ☐ Your full name
• ☐ Date of birth
• ☐ Account number

Accepted Identity Documents (need 2)

Porting Timeline

Mobile Verification Process

Mobile ports include an additional ownership verification step:

1. A unique verification code is sent to each phone number being ported (via SMS or call)
2. You must provide each code to BlazeSMS to confirm ownership
3. All numbers must be verified before the port can proceed

LOA Requirements

• Save as a non-editable PDF
• Fill in all required fields completely
• Information must match your current carrier's records exactly
• Address must be a local Australian address (required for emergency services)

Common Rejection Reasons

FOC Date Changes

Once your port date is confirmed:

• Minimum 48 business hours' notice required before the scheduled FOC date
• Contact [email protected] to request changes

Key Definitions

• CAT A/C/Special: Australian port categories that determine the complexity and timeline of a port. Category is based on the services attached to the number, not the number itself.
• ABN (Australian Business Number): A unique 11-digit identifier for businesses registered in Australia. Required for business account ports.
• Hunt Group: A feature where incoming calls are distributed across multiple lines — triggers CAT C classification.
• ISDN (Integrated Services Digital Network): A type of digital phone line — triggers CAT C classification.
• PBX (Private Branch Exchange): A private telephone network within an organization — triggers CAT C classification.

Notes

• Australia's category system means you MUST correctly identify your port type upfront — misclassification is a common rejection reason
• Mobile porting has the most stringent identity requirements (2 forms of government ID)
• The mobile verification step (SMS/call codes) is unique to Australia and must be completed before the port proceeds
• Never cancel your service with the current carrier before the port completes — disconnected numbers cannot be ported
• Invoice must be recent (within 30 days)